de444 Privacy Policy

1 Introduction

de444 ("we", "us", "our", "the Operator") operates the online casino and sports betting platform accessible at de444.app. This Privacy Policy explains how de444 collects, processes, stores, and protects personal data provided by users ("you", "the Player") when you access or use our Platform. This Policy forms part of our Terms & Conditions and should be read alongside them.

By registering an account with de444, depositing, or otherwise using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Platform.

2 What Personal Data We Collect

de444 collects personal data in the following categories. We collect only the minimum data necessary to operate the Platform and fulfil our legal obligations:

• Registration data: your mobile phone number, chosen username, and date of birth submitted at account creation.
• Identity verification data: government-issued ID (National ID card, passport, or driving licence) and a selfie photograph, collected when KYC verification is triggered.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. the last four digits of a card, or the registered bKash/Nagad number). We do not store full card numbers.
• Gaming activity data: bet history, game session timestamps, win and loss records, and bonus redemption history, used for account management and responsible gaming monitoring.
• Technical data: IP address, device type and operating system, browser type and version, session duration, and pages visited, collected automatically when you use the Platform.
• Communication data: the content of support tickets, live chat transcripts, and email correspondence sent to or received from our support team.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. If you voluntarily disclose such information (for example, when requesting a self-exclusion for health reasons), we process it solely to fulfil your request and do not retain it beyond that purpose.

3 How We Use Your Personal Data

de444 uses your personal data for the following purposes only:

• Account administration: creating and managing your account, processing login authentication, and maintaining your account settings and preferences.
• Payment processing: facilitating deposits and withdrawals through supported payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and complying with anti-money-laundering checks.
• Identity and age verification: confirming that you are aged 21 or above and that the identity information you provided at registration is genuine, as required by our responsible gaming obligations.
• Customer support: responding to your enquiries, resolving disputes, and actioning responsible gaming tool requests such as deposit limits or self-exclusion.
• Platform improvement: analysing aggregated and anonymised usage data to improve Platform stability, game selection, and user experience. No individual player is identified in this analysis.
• Legal compliance: retaining transaction records, account data, and communication logs as required by applicable anti-money-laundering regulations and other legal obligations.

de444 does not use your personal data for automated decision-making or profiling in a way that produces legal or similarly significant effects on you without a human review step.

4 Legal Basis for Processing

de444 processes your personal data under the following legal bases:

5 Sharing Your Personal Data

de444 does not sell your personal data. We share your data only with the following categories of recipient, and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These partners are independently subject to their own data protection obligations.
• Identity verification providers: third-party KYC service providers who process identity document data solely to verify your age and identity on our behalf. They may not use this data for any other purpose.
• Game content providers: game software providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive session and game-outcome data necessary to deliver their games and resolve disputes. They do not receive your identity documents or financial account details.
• Law enforcement and regulators: where de444 is legally required to disclose personal data to a competent authority (for example, in response to a court order or anti-money-laundering investigation), we will comply and, where permitted, notify you.

6 Cookies and Tracking Technologies

de444 uses cookies and similar tracking technologies on the Platform. We use three categories of cookie:

• Essential cookies: required for the Platform to function. These include session cookies that keep you logged in during your visit and security tokens that prevent cross-site request forgery. These cannot be disabled.
• Functional cookies: remember your preferences such as language settings and responsible gaming tool configurations so you do not have to reset them on every visit.
• Analytics cookies: collect anonymised data about how players use the Platform — which pages are visited most, where sessions end, and average session duration — to help us improve the Platform. No individual player is identified.

You may manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies will prevent the Platform from functioning correctly and will log you out of your session.

7 Data Security

de444 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Key measures include:

256-bit SSL/TLS encryption for all data transmitted between your device and the Platform. All payment data is tokenised and never stored in plaintext. Access to personal data is restricted to authorised de444 staff on a need-to-know basis, and all staff with data access receive mandatory data protection training.

8 Data Retention

de444 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by law. The following retention periods apply:

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. You may request early deletion of certain data categories — see Section 9 for your rights.

9 Your Data Rights

Subject to applicable law, you have the following rights regarding your personal data held by de444. To exercise any of these rights, contact us at [email protected]:

• Right of access: request a copy of the personal data de444 holds about you, along with information about how it is used.
• Right to rectification: ask us to correct any personal data we hold about you that is inaccurate or incomplete.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: ask us to pause processing of your data in certain circumstances — for example, while a rectification request is being resolved.
• Right to data portability: receive a structured, machine-readable copy of the data you provided to us so you can transfer it to another service, where technically feasible.
• Right to withdraw consent: where we rely on your consent to send promotional communications, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

de444 will respond to all data rights requests within 30 days. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly. We may need to verify your identity before processing a request.

10 Children and Minors

de444 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use the Platform in any way. If de444 becomes aware that personal data has been collected from a person under 21 without appropriate parental consent, that data will be deleted promptly and the associated account closed.

11 Third-Party Links

The de444 Platform does not contain links to external third-party websites. If any third-party content or embedded widget is ever present, it operates under its own privacy policy and de444 is not responsible for how that third party handles your data. We recommend reviewing the privacy policy of any external service you interact with independently of de444.

12 International Data Transfers

de444 primarily stores and processes data within secure server infrastructure. Some of our third-party service providers (such as cloud hosting providers or international game content partners) may process data outside Bangladesh. Where such transfers occur, de444 takes reasonable steps to ensure that the receiving party provides an adequate level of data protection, through contractual safeguards or equivalent mechanisms. If you have questions about where your data is processed, contact us at [email protected].

13 Changes to This Privacy Policy

de444 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered players via their registered mobile number or through a prominent notice on the Platform, giving at least 7 days' notice before the changes take effect.

The current version of this Privacy Policy is always available at de444.app/privacy-policy. The date at the top of the Policy indicates when it was last revised. Continued use of the Platform after an update constitutes acceptance of the revised Policy.

14 Contact Us and Data Protection Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection concern, please contact the de444 support team. We aim to acknowledge all privacy-related enquiries within 48 hours and provide a substantive response within 30 days.

Email: [email protected]

Our Privacy Commitments